Customer satisfaction is of great importance to the staff at
FinerWorks. We realize that in the world of fine artistry and photography,
what appears well in print can be very subjective.
Image files are supplied to our servers by people of all skill levels therefore
to make solid judgements based upon an
image files quality and how well it look printed not possible
for us. We ask customers should take into consideration that we are an online
print-on-
demand service which processes hundreds of prints a day via on
an
automated
system. Based upon that and to keep prices low, we do not assume responsiblity
for the quality of the images files from which we print.
Prints from Your Images
All return or reprinting requests must be submitted by e-mail through our
contact page. Our phone staff are not authorized to process returns by phone.
Restrictions on Returns
Please note the following restrictions: Conditions
that are not
acceptable reasons
for replacement or refund include differences in color tones or
hues
than expected, substrate (canvas or paper's) properties, recommendations
by FinerWorks staff or 3rd parties, smudging, fingerprints or scratches that
occur due to handling, direct exposure to the
elements such
as
heat and moisture,
late deliveries, or incorrectly submitted shipping addresses.
Rush
orders charges and are not refundable unless an order is not
documented
by the courier as either delivered to the shipping address or
having a delivery attempt by the end of the expected receiving date.
Customers
are responsible for ensuring a person is present to receive the
rush order.
Exceptions
Damaged Prints: Notice of damaged merchandise
must be submitted to Omni Visions in writing through our contact
page within 72 hours upon
documented delivery date by the shipping courier. Damaged prints
need to
be returned
to
Omni Visions for inspection before refunds or replacements
can be submitted. In some instances, Omni Visions may waiver
this
requirement upon discretion of Omni Visions / FinerWorks management.
Upon contacting Omni Visions further details on replacement
procedures will be provided. Please note Omni Visions / FinerWorks
is not responsible for damage accrued to prints after they have
been delivered and caused by the customer
or a third party. Third parties may include but is not limited
to framers, retail establishments, or an artist's customers.
Color & Tonal Levels Assurance Certification:
Customers can purchase this option at the end of the checkout
process. We realize,
especially if you are a photographer or artist, that sometimes,
your own customers will find something wrong with either
color or tones that is beyond anyone's control. This could
be simply
the result of a version they saw online on a poorly calibrated
monitor or something more minor. If within 30 days you
or your client is unsatisfied with the color or tonal levels
of
any prints
in this order, return those prints for a refund. Customers must
contact us by e-mail requesting a return authorization number.
If the order shows the Image Color & Tonal Level Assurance
has been purchased (near the subtotal of your receipt) then
we can
supply
you a return authorization number. Customers are responsible
for return shipping cost of the prints to be returned.
Image Clarity Assurance Certification:
Customers can purchase this option at the end of the checkout
process. This
option
will
ensure that a "staff" artist
examines your prints to make sure that the image does not appear
too pixilated
or a
lower
than a
recommended resolution for print. Since the computers that
process your order cannot distinguish the intention of the
artist, this
option will place your prints on "hold". We will
then contact you by phone or e-mail before shipping your prints.
If
we do not contact you or if you or your client is still unsatisfied
with the image clarity of the prints in this order, return
those prints for a refund or reprinting within 30 days of
receipt.
Customers must contact us by e-mail requesting a return authorization
number. If the order shows the Image Clarity Assurance has
been purchased (near the subtotal of your receipt) then we
can supply
you a return authorization number. Customers are responsible
for return shipping cost of the prints to be returned.
Artwork or Photography by Omni Visions /
FinerWorks Staff Custom artwork or photography designed
by Omni Visions / FinerWorks and its staff is guaranteed
for its workmanship
and clarity with 100% customer satisfaction guarantee. Customers
have 30 days to return prints if not satisfied. The only exceptions
are sample prints. These are not returnable.
Purchases of Prints by 3rd Parties from FinerWorks
Licensed Prints sold by FinerWorks to a 3rd party in which the
customer performs purchases direct from the Members' Gallery and
pays online on the FinerWorks web site can be returned for a full
refund minus a 20% stocking and storage fee. Customers must contact
FinerWorks by e-mail within 72 hours of receipt and request a
Return Authorization Number for any prints to be returned. Customers
are
responsible
for any returned shipping charges. Returned Prints must be received
in the same condition they were initially received by the customer.
Purchases of Prints by 3rd Parties Direct from the Artist
FinerWorks does not offer refunds or returns to Artist's customers
that purchase prints direct from the artist and in which the transaction
does not
occur
on the
FinerWorks web site.
Sample Prints or Proofs
FinerWorks does not offer refunds or returns to that purchase
samples or from FinerWorks or create their own prints for proofing
purposes.
Drop Shipped Orders
Artist should refer to the above section for "Prints
from Your Images"
